1. Before-sales service
a. Customer visits
The company sends out service teams and technicians to visit customers on a regular basis. This allows the company to understand the needs of our customers, recommend suitable products to them, and provide them with the most updated information.
b. Sample delivery
The company provides customers with “prompt and reliable” service. To achieve this, the company has a specialized team that is responsible to deliver and take back samples. Together with the service team, they are always ready to acquire samples from customers and deliver the sample back with coatings.
c. Making samples
In order to provide customers with “prompt and reliable” service, the company has 100 technicians who specialize in color matching. Together, they are capable of producing 250 samples each day to meet the needs of our customers.
The company sends out service teams and technicians to visit customers on a regular basis. This allows the company to understand the needs of our customers, recommend suitable products to them, and provide them with the most updated information.
b. Sample delivery
The company provides customers with “prompt and reliable” service. To achieve this, the company has a specialized team that is responsible to deliver and take back samples. Together with the service team, they are always ready to acquire samples from customers and deliver the sample back with coatings.
c. Making samples
In order to provide customers with “prompt and reliable” service, the company has 100 technicians who specialize in color matching. Together, they are capable of producing 250 samples each day to meet the needs of our customers.
2. Complete and effective after-sales service system
a. Allocation of personnel
In order to provide “prompt and reliable” customer service, the company has a team of over 90 professional technicians who are able to provide on-site technical support to customers within a day.
b. Allocation of resources
In order to provide “prompt and reliable” customer service, the company is equipped with various apparatus and equipments that are required for coatings. In addition, the company has____ that are able to help customers in their production line. Besides, our technicians would also offer constructional advice to our customers.
c. Service Model
In order to provide “prompt and reliable” service, the company established a specialized “Customer Service Department”. This allows the company to focus on assisting customers with difficulties in their production line and resolve customer complaints. Based on current market demand, we also provide customers with “one-stop” services which means our technicians will follow through sampling process, preliminary production and actual production.
d. External technical training
To provide “prompt and reliable” service, the company has established a system of external services. Professional speakers would arrange special talks on topics concerning coatings techniques. This helps customers utilize our coatings more effectively.
In order to provide “prompt and reliable” customer service, the company has a team of over 90 professional technicians who are able to provide on-site technical support to customers within a day.
b. Allocation of resources
In order to provide “prompt and reliable” customer service, the company is equipped with various apparatus and equipments that are required for coatings. In addition, the company has____ that are able to help customers in their production line. Besides, our technicians would also offer constructional advice to our customers.
c. Service Model
In order to provide “prompt and reliable” service, the company established a specialized “Customer Service Department”. This allows the company to focus on assisting customers with difficulties in their production line and resolve customer complaints. Based on current market demand, we also provide customers with “one-stop” services which means our technicians will follow through sampling process, preliminary production and actual production.
d. External technical training
To provide “prompt and reliable” service, the company has established a system of external services. Professional speakers would arrange special talks on topics concerning coatings techniques. This helps customers utilize our coatings more effectively.
3. Customer service hotline
Hongkong: (00852)-26048262
Shenzhen: (0086)-(0)755-29720590
E-mail: service@manfieldcoatings.com
Shenzhen: (0086)-(0)755-29720590
E-mail: service@manfieldcoatings.com
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